Description
Are you a customer service all-star with the confidence to handle challenging calls? Do you want a set Monday-Friday schedule, with no weekends? Apply now to share your talents with our award-winning company! As a vital member of our Customer Service team, you will provide best-in-class service, while assisting our customers with understanding their vehicle service contract, including coverage benefits and claim status. We are looking for a stellar performer, someone who can wow even the most frustrated customer with professionalism, knowledge and kindness.

At Alpha Warranty, you will have the opportunity to work closely and connect with members of our awesome team and succeed in your job responsibilities, which include:
Answering customer questions via phone, email and chat about our top-rated products
Working with customers throughout the vehicle repair claim process
Working with other departments to address customer concerns
Researching required information using all of Alpha’s available resources
Providing well-thought and creative solutions to challenging problems
Kindly and professionally deescalating difficult calls
Other responsibilities and projects as assigned by your manager
Requirements
What Alpha Warranty will love about you:
You are bilingual, specifically speaking both Spanish and English proficiently (strongly preferred)
You have at least 1 year of continuous experience in a call center customer service environment
Your verbal and written communications skills are as sharp as a tack
You are an exceptional listener
You are organized and demonstrate amazing attention to detail
You can bounce back quickly after difficult calls
You have excellent problem-solving skills and exercise good judgement
You are a team player who adapts well to change
You are proficient and comfortable with computer technology
You type with speed and accuracy
You have some automotive knowledge and interest (a plus, but not required)
High school diploma or equivalent

What you’ll love about Alpha Warranty:
Competitive compensation
Health insurance options with generous company contributions
Dental and Vision coverage
Life and Disability insurance (100% company paid + options for more!)
401k match program with immediate vesting
Tuition reimbursement
Free Roadside Assistance
PTO and Paid Holidays
Employee incentive and recognition program
Quarterly Health and Wellness Challenges
Bagel Mondays, Doughnut Wednesdays, and Free lunch Fridays!

About Alpha Warranty Services, a flagship company of Cadence Innovations Group:
A veteran owned business since 2002, Alpha Warranty Services is an award-winning, nationally recognized Vehicle Service Contract provider. We’ve been recognized consecutively as one of Utah’s fastest growing work places by the Utah Fast 50 and MWCN Utah 100, a multi-year winner of the Salt Lake Tribune Top Workplace Award and a two-time recipient of the When Work Works award. In 2018, we were honored with Stevie Awards for a Veteran Owned Business and Executive of the Year. If you want to be part of a winning team that recognizes the value of each position, come work for the company that proves it “walks the talk.”

Learn more about Alpha Warranty and the companies of Cadence Innovations Group at www.alphawarranty.com, www.entechpro.com, and www.premiercomputing.com

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Reasonable accommodations will be provided to known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Dept. of Human Resource Management at 800-662-5519.

Job Overview
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