Req Id 21049

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

BUILD your career with an organization that provides products and services to more than 50 million consumers and 5 million small and medium-sized businesses each year. Empowered by leadership, our team of professionals continuously learn through on-the-job and external training, by attending conferences with industry leaders and by earning company-paid certifications.

LIVE your passion through a culture that actively supports community involvement and embraces a “whole person” company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future together by providing industry leading quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation as well as critical communications. We pride ourselves in fostering talent development, empowering team members and ensuring that we drive business success for our more than 8,500 clients. We are operational excellence and intelligent solutions.

Position Summary
***This is a contract position only***
Duration: Approximately 4 – 6 weeks
8.5 hour shifts ranging from 5:00am – 4:00pm

Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets Company and client goals for levels of performance

Key Duties / Responsibilities
Responsibilities for inbound or outbound call segment applies based on individual assignment.
Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
Entering & processing orders
Processing cancel/change requests
Requesting reprints/credits
Ensuring security and privacy of customer’s information
Providing education and support regarding products and services
Probing to identify needs
Acts/offers appropriate products, services, and solutions to meet customer needs
Utilizes available resources appropriately to accurately enter data and service the customers
Ensures appropriate follow-through steps are completed for each call
Maintains complete and accurate records of all call activity as required
Makes outbound calls to achieve the goals of assigned call segment
Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor’s discretion
Works within a team environment supporting both team objectives and overall Center objectives
Monitoring of individual performance tracking data and provides input for Individual Development Plans

Supervisory Responsibility
None

Communication & Contacts Required
Clients and customers

Education & Knowledge Required
HS Diploma/GED required

Experience / Skills / Abilities Required
Minimum 0-2 years
Previous customer service, banking or retail experience helpful
Closing sales and/or generating qualified leads preferred
Multitask ability
Detail oriented
Good communication and interpersonal skills
Basic computer skills
Ability to learn required information and ongoing training

Other
6 months work history preferred, familiar with customer service and selling concepts

Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Melissa Marie Morris at .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Job Overview
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